Refund policy

At Madhav Fine Art, we are committed to providing exceptional quality artwork and excellent customer service. Every painting is carefully inspected, professionally packaged, and fully insured before dispatch. We want you to shop with complete confidence, and our Return & Refund Policy has been designed to ensure a smooth and transparent experience.

100% Satisfaction Guarantee

Your satisfaction is important to us. If you are not completely happy with your purchase, you may request a return within 14 days of receiving your artwork.

Please notify us within 3 days of delivery by emailing madhavfineart@gmail.com. Our support team will review your request and provide return instructions.

Return Eligibility

• Return requests must be submitted within the applicable return period.
• The artwork must be returned in its original, unused, and saleable condition.
• The artwork must be securely packaged to prevent damage during return transit.
• Returns must be approved by our customer support team before being shipped back.
• Items returned without prior approval may not be accepted.

Exchanges

If you would like to exchange your artwork for another piece of a similar size and value, we are happy to assist, subject to availability.

• Exchange requests are subject to approval.
• Customers are responsible for any shipping costs associated with the exchange.
• If the replacement artwork has a higher value, the price difference must be paid before dispatch.

Refund Policy

Once your returned artwork has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to your original payment method within 3–5 working days. Depending on your payment provider, additional processing time may be required before the refund appears in your account.

Damaged, Defective or Lost Shipments

All artwork is fully insured during transit and professionally packaged using custom-made boxes or heavy-duty protective tubes to ensure safe delivery.

If your artwork arrives damaged, defective, or your shipment is lost during transit, please contact us within 48 hours of delivery with photographs of the packaging and artwork.

After reviewing your claim, we will provide either a replacement artwork (where available) or a full refund.

Non-Returnable Items

• Commissioned or custom-made artwork.
• Personalised artwork created to your specific requirements.
• Artwork damaged due to misuse or improper handling after delivery.
• Items returned without prior authorisation.

Commissioned & Custom Artwork

Each commissioned painting is created exclusively to your specifications and is therefore unique.

Before dispatch, we will provide photographs and/or videos of your completed artwork for your approval. Your artwork will only be shipped after you confirm that you are completely satisfied with the final result.

As commissioned artwork is made specifically for you, these orders cannot be cancelled, returned, exchanged, or refunded once production has commenced.

Delivery & Packaging

Every artwork is professionally packaged using premium-quality materials to ensure safe worldwide delivery.

Processing Time

• Ready-to-Ship Artwork: 2–3 working days.
• Commissioned Artwork: Production time varies depending on the size and level of customisation.

Estimated Delivery Times

• United Kingdom: 2–3 Working Days
• United States: 3–5 Working Days
• Europe: 3–5 Working Days
• Rest of the World: 5–7 Working Days

Shipping Partners

We ship worldwide using trusted courier partners including DHL, FedEx, UPS, TNT, DPD, Parcelforce, Royal Mail, USPS and other leading international delivery providers.

Once your order has been dispatched, you will receive a tracking number by email so you can monitor your shipment at every stage.

Return Shipping Costs

Customers are responsible for the direct cost of returning artwork unless the return is due to a damaged, defective, or incorrectly supplied item.

For your protection, we recommend using a fully insured and trackable shipping service, as Madhav Fine Art cannot be responsible for items lost or damaged during return transit.

Need Assistance?

If you have any questions regarding your order, shipping, returns, exchanges, or refunds, our customer support team will be happy to assist you.

Email: madhavfineart@gmail.com

We aim to respond to all enquiries within 1–2 working days.